Frequently Asked Questions
Everything you need to know about shopping with Marcus Adler.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition with tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How can I track the status of my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, Marcus Adler products are backed by a limited 90-day warranty against manufacturing defects. If you encounter a quality issue, please contact our support team with your order number and photos of the defect.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact us within one hour of placement if you need to make changes, and we will do our best to accommodate your request.